No more crowded waiting rooms.

Customers scan a QR poster, wait where they like, and get called on their phone and your TV.

Book a demoSee how it works

A queue system for Malaysian clinics, pharmacies and service counters. It runs on the phones, PCs and TVs you already have, speaks Bahasa Melayu, English and Chinese, and keeps your data in Malaysia.

From the door to the counter, on their own phone.

  1. Scan the poster

    At your entrance. They pick a service and get a number. No app, no sign-up.

  2. Wait anywhere

    Their phone shows how many are ahead and roughly how long, and alerts them when it's close.

  3. Get called

    Staff press Next. Their number appears on the TV with a chime, and their phone rings.

One button calls the next person.

The serve screen opens in the browser on your counter PC. Staff see who is next and press Next. That is the training.

  • TransferFrom registration to the doctor to the pharmacy, with the same number.
  • PriorityPut the elderly and OKU customers first with one tap.
  • UndoPressed Next too soon? Take it back within 10 seconds.
  • Shared PCsStaff switch in with their own 4-digit PIN.

Run every branch from one place.

Watch every line move as it happens, and keep each branch's hours.

Every line, live

Branch by branch, with the busy one flagged. If a doctor has to leave, end that line for the day and tell the people waiting why.

7waiting now

24 minlongest wait

2/3counters open

Hours the line follows

Breaks, public holidays and the last number of the day are kept for you.

Mon to FriNow 10:24 am
9amBreak2pm to 9pm
NowLast number 8:30 pmSat 9am to 1pm, Sun closed

Their turn, on WhatsAppFrom 2027

Customers who add their number hear when they're almost up and when it's their turn. Paid from prepaid credits.

KSKlinik Sihat BangsarBusiness account
Today

You are in line at Klinik Sihat Bangsar: number A012. We will tell you here when it is your turn.

10:04 am

Almost your turn at Klinik Sihat Bangsar: number A012. Please stay near the counter.

10:18 am

Your turn at Klinik Sihat Bangsar: number A012, please go to Counter 2 now.

10:24 am

A score after every visitFrom 2027

One tap from 1 to 5 on their ticket page, linked to the service and the wait they had.

Ratings todayBangsar
4.6average from 38 visits
52449332111
5A012 rated their visitGeneral consultation, waited 20 min

Collects almost nothing. Keeps it in Malaysia.

Nothing to fill in. A name only when your service asks for one. A phone number only for WhatsApp alerts.

Gone after the visit. Names and phone numbers are deleted automatically, on a schedule.

Stored in Malaysia. Encrypted, in a Malaysian data centre, with backups that stay in the country.

Accountable staff. Owners sign in with two-factor, and every change to your setup is recorded.

One price per branch.

Every branch

RM 199/branch/month

Beta clinics use it free in return for weekly feedback, then get a discounted first year. WhatsApp and SMS alerts, from 2027, are prepaid credits with a budget you control.

Book a demo

At the counter

  • Serve screen in any browser
  • Transfers and priority
  • Walk-ins without a phone
  • Shared PCs with PINs

For customers

  • QR posters to print
  • Live ticket page
  • Phone alerts
  • Join from home, check in on arrivalFrom 2027

For the branch

  • TV board with voiceFrom 2027
  • Opening hours and breaks
  • Ratings and reportsFrom 2027
  • Every branch in one view

Running a chain or a hospital? Single sign-on, an API and your own branding come in 2028. Tell us what you need in the demo.

Questions owners ask

Something else? Email us at hello@queuenow.my.

Do customers need to download an app?

No. Scanning the poster opens a page in the phone's browser, in Bahasa Melayu, English or Chinese.

What about customers without a smartphone?

Staff add them as a walk-in from the counter, and the TV calls their number like everyone else's.

What do we need at the branch?

A PC or laptop with a browser at each counter, a TV with an Android TV box or a browser, and A4 posters you print yourself.

What happens if the internet drops?

The TV keeps the last numbers on screen and catches up when the connection returns. Customers' pages reconnect by themselves.

Does a customer keep one number across counters?

Yes. Staff transfer the ticket from registration to the doctor to the pharmacy, and the number stays the same on the phone and the TV.

Where is our data kept?

In Malaysia, encrypted, with backups that stay in the country.

See it running at your branch.

We set up your services and counters with you, then you watch a poster, the serve screen and your TV work together.

Book a demoSee pricing
hello@queuenow.my